John J. Donovan, Crisis in Technology: The Solution, Strategic Weapons and Tactics for Executives, Handbook for Implemeting Strategic Advantage through Technology, Cambridge Technology Group, 1990






The Church of Latter Day Saints encountered this problem. As mentioned in Chapter Two one of the Mormons' critical success factors is to build a database of genealogical information for all its members. This enormous and rapidly growing database is stored on a large mainframe in "batch" fashion—that is, the information stored in the database can only be accessed and updated through an intermittent, time-consuming programming process. But genealogical information tends to turn up in small pieces that can't be handled effectively by this process. So the Mornons turned to PCs.